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How We Protect Your Account & Information

When you open an account at dewavip, your personal data and payment details are encrypted and stored securely on our servers.

Account encryptionPayment data protectedWithdrawal verificationLocal payment securityYour privacy control
dewavip How We Protect Your Account & Information
PRIVACY QUESTIONS

How to Contact Us About Your Data

Email Support Send a privacy request to [email protected].
Live Chat Open the chat window in your lobby or on this site.
Account Settings Log into your dewavip account, go to Settings > Profile, and you can update…
SECURITY & CONTROL

How We Keep Your Data Safe

Encryption

All your personal data and payment information travel through SSL encryption when you log in, deposit via DANA, OVO, GoPay or QRIS, or request a withdrawal. The same encryption protects data stored on our servers.

Cookie Policy

We use cookies to keep you logged in and remember your game preferences. You can disable cookies in your browser settings, but your account may log you out after each session if you do.

Withdrawal Verification

Before we send any funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and the withdrawal request matches your account holder name. This protects you from unauthorized transfers.

Data Retention

We keep your account data active while your account exists. After you close it, we hold records for 90 days to fulfill legal obligations, then securely delete them permanently.

Third-Party Sharing

We do not sell or share your personal data with marketers. We only share with payment processors like DANA, OVO, GoPay and QRIS, and with fraud-detection services to keep your account safe.

Your Rights

You can ask us to show you all data we hold about you, correct it, download it, or delete it. Email [email protected] with 'Data Access Request' in the subject line and we'll respond within 5 business days.

Your Privacy Questions Answered

Yes. Email [email protected] with the subject 'Data Subject Access Request' and include your account username. We'll send you a complete list of all data we hold within 5 business days. You can also log into your account and review most details in Settings > Profile.

No. We do not sell or share your personal information with other operators or marketing companies. We only share payment data with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals, and with fraud-detection partners strictly to protect your account.

Your account data is immediately deactivated and you cannot log in. We retain records for 90 days to comply with financial and fraud-prevention regulations. After 90 days, we permanently delete all personal information from our servers.

Completely. When you deposit or request a withdrawal, your payment details are encrypted with SSL and sent directly to the payment processor. We never store your wallet credentials or PIN — only transaction records showing amounts and timestamps.

Log into your account, go to Settings > Notifications, and toggle off the alerts you do not want. You can disable login alerts, deposit confirmations, or promotion emails individually while keeping security notices active.

Yes. Submit a 'Data Deletion Request' to [email protected] and we'll delete your account and all associated data within 30 days instead, where local law permits. You must confirm you have no outstanding withdrawals or disputes.

Change your password immediately in Settings > Security, then email [email protected] with 'Unauthorized Access' in the subject line. We'll review your login history, flag unusual activity, and help you secure your account within 2 hours.